WhatsApp is one of the fastest growing messaging app. Although
it is easy to use, many smartphone users are getting some problems either
trying to install or use Whatsapp. In order to save time, let’s solve some of
the most popular problems of Whatsapp.
HELP, I CAN’T INSTALL WHATSAPP
In order to download the
latest version of Whatsapp, you need to have a
smartphone running Android version 2.1 or higher. You can check your phone's
current Android version in Settings > About Phone.
If you're installing WhatsApp from the WhatsApp website,
you'll have to enable the ''Unknown Sources'' in your security settings by going
to Settings > Security > Unknown Sources to activate it.
WHATSAPP DOESN'T RECOGNIZE MY CONTACTS
WhatsApp wouldn't recognize your contacts due to some
factors. If this is the case, then apply the following:
- Make sure you have
your contacts' correct numbers.
- Find out if they are
currently using WhatsApp.
- Check to see if you
have the latest version of WhatsApp.
- Make sure all of you
contacts are "visible" and/or "viewable" in contact
list.
- In your contact list, make sure all of your contact groups (like friends, family, co-workers etc.) are set to "visible" and/or "viewable".
HOW DO I ADD INTERNATIONAL CONTACTS IN WHATSAPP?
The solution is simple: when adding international
contacts, you must always include the correct regional code (e.g. +1 for Canada),
even if you’re currently using the same code. It might help if the other person
does the same for your number also.
HOW DO I PAY FOR WHATSAPP?
Although Whatsapp is available for free download, you'll
have to pay after using it for a year. For iOS users, WhatsApp is free for
life, but Android users have to pay 99 cents per year.
For you to pay there are different payment options, which
are Google Wallet and sending a payment link. You can also use PayPal with
older versions of WhatsApp.
- To pay with your
Paypal account (if you have one) or by credit card, you will get the
option via your navigator.
- To use your Google
Wallet account, for which you can subscribe for easier app purchasing, you
will need to give Google your bank account information.
- To use a purchase link,
you’ll receive a purchase link via email.
HOW DO I BLOCK CONTACTS IN WHATSAPP?
There are various reasons people block contacts on Whatsapp.
Well, no matter your reason(s), to block a contact, just go to the conversation
of the contact you wish to block, tap the options button (the three dots), tap
"More" and then tap "Block".
You can add all the contacts you want to this black list
and then you won't receive any more of their messages. If you want to unblock a
contact, then you just go back to the same place and choose ''Unblock''.
WHAT DOES "LAST SEEN" MEAN IN WHATSAPP?
The ‘last seen’ simple let your contacts know when last
you opened the Whatsapp application.
When you open WhatsApp and one of your contacts opens
WhatsApp from their end, you'll see their status change to ''Online''. This
however does not mean they're looking at your messages, just that they have
WhatsApp open.
HOW DO I HIDE MY “LAST SEEN" TIMESTAMP IN WHATSAPP?
This is very easy, although some users don’t know how to
go about it. Just go to your Settings in whatsapp, Account, then to Privacy. Once
you’re here, tap ''Last Seen'' and you can select "Nobody" from the
options that pop up. This means that no one will be able to see the last time
you had WhatsApp open.
HOW DO I DELETE MY WHATSAPP ACCOUNT?
Note that deleting the Whatsapp application from your
phone is different from deleting your account with Whatsapp.
To
uninstall the WhatsApp app from your phone: go to Settings > Apps >
WhatsApp > Uninstall.
To
delete your WhatsApp account completely, go to WhatsApp > menu > Settings
> Account>Delete My Account, and confirm your phone number. You can also
change the number associated with Whatsapp here.
WHAT DOES THE BLUE CHECK MARKS MEAN IN WHATSAPP?
Below is a summary of what Whatsapp icons mean:
- When you see the
clock symbol, it means your message is yet to be sent from your device.
- If the clock symbol
changes to one tick, then it means that the message has been sent and has
been received by the WhatsApp server.
- Two ticks means the
message has been delivered to the intended device.
- When the Two blue
ticks appear, it means that the recipient/recipients have seen the
message.
- In group
conversations, when the two blue ticks appear, it means that all
participants in the group have viewed the message.
WHY CAN'T I CONNECT TO WHATSAPP?
This may be caused by network data connection issues. If
you still face this problem, do the following:
- Switch on your
device.
- Install the latest
version of Whatsapp from the Play Store.
- Verify that your
internet connection, Wi-Fi or 3G is enabled. To enable this, go to Settings
> Wireless and Network.
- Deactivate any ''Task
Killer'' app (a third-party application that will help save energy by
shutting down applications) or ensure it isn’t affecting WhatsApp.
- Empty the app cache
(Settings > Applications > WhatsApp > Clear Cache).
- Finally, if after
applying all tips above and it still persists, then uninstall the app and later
reinstall it.
HOW DO I STOP PEOPLE FROM KNOWING THAT I'VE READ THEIR MESSAGES?
You can disable the WhatsApp blue check marks (''read
receipts'') so that users do not know if you have read your messages. To get
this activated go to Settings> Account>Privacy> Read Receipts. Note
that this works two ways; if you disable it, you won’t know who read your own
messages.
HOW DO I DISABLE MEDIA AUTO-DOWNLOAD IN WHATSAPP?
If you have an unlimited data or free WI-FI, Whatsapp
auto download is fun. But if you have limited data, then it will wipe up your
data shortly than expected.
To disable auto-download, go to Settings > Chat
Settings, > Media Auto-Download, and configure the options as you like. Take
note that voice messages are always automatically downloaded, but their file
size is usually much smaller than that of pictures and videos.
HOW DO I SHARE AND SEND ANY FILE IN WHATSAPP?
With Whatsapp, you can send files with low size. Whatsapp
supports photos, audio, map location, videos and contact details. But what if
you want to send a PDF or a GIF?
The easiest way to do this is to use an app. One of such
app is called CloudSend, which links to a Dropbox account and then simply
creates short link URLs to any type of file you want to share in WhatsApp or
elsewhere. To get this done, simply grab the app, hit the share menu for the
file and choose CloudSend.
These are the common Whatsapp problems you get. If you any
question, you can drop them in the comments below and we'll respond to you.
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